Enate, the service orchestration provider, and LatentBridge, the ground-breaking intelligent automation firm, have announced a strategic partnership to provide clients with seamless automation solutions.

Enate’s service orchestration platform orchestrates work across a human, digital, or hybrid workforce for simple end-to-end processes. LatentBridge provides tailored, vendor-independent automation solutions for the toughest challenges faced by clients seeking to use automation to optimise mission-critical KPIs.

LatentBridge’s albai platform incorporates Enate seamlessly, thus enabling customers to get automated solutions that are easily integrated into business operations and provide rapid scaling where applicable. Albai incorporates the powerful functionality and security of best-of-breed automation and AI technologies and sets a new standard with its managed service and PAYG options. This means incremental improvements in customer experience and productivity can be captured much sooner, while changes in market direction and expectations can be easily accommodated.

Deepak Swaroop, Co-Founder and COO at LatentBridge, said: "This powerful partnership enables us to further the performance of our Albai platform by ensuring practical workflow coordination for easier adoption by operations, excellent analytics, and continuous process improvements. Consequently, our clients can be confident they are giving themselves and their customers seamlessly integrated automation solutions that deliver on their KPIs. "

Kit Cox, CEO at Enate, said: "Enate’s platform orchestrates the delivery and management of services across a digital workforce to ensure the right workers are doing the right task at the right time. By governing and monitoring a hybrid workforce of humans and bots, Enate allows operation at any scale. Even so, few organisations are managing to scale automation effectively. LatentBridge is one of those organisations helping businesses go beyond increased efficiencies to completely transform business models using the latest technologies. We’re excited that Enate is now part of that transformation ecosystem for LatentBridge clients."

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About Enate

Enate is a global company headquartered in the UK that provides a service orchestration platform to govern the delivery and management of services across a hybrid workforce of humans and bots. Enate provides the foundation to digitise services regardless of what RPA, AI, or cognitive technology is in play. The platform enables the delivery of services from multiple locations to local standards while maintaining complete visibility and control (including the automation of KPIs and SLAs), all aligned to detailed reporting of cost and productivity. Enate’s platform deploys within weeks. Enate was founded by automation industry expert Kit Cox. Customers include Capgemini, Capita, Generali, and Mizuho. For more information, visit www.enate.net or follow Enate on Twitter at @enateLtd.

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About LatentBridge

LatentBridge is a global intelligent automation advisory, implementation, and managed services firm. It helps clients deliver their mission-critical KPIs—customer experience, speed, productivity, and adaptability—through the practical application of AI and RPA technology. Our platform, Albai, incorporates the powerful functionality and security of best-of-breed technologies and sets a new standard with its managed service and PAYG options. As automation experts with a rich track record of success, LatentBridge provides tailored, vendor-independent automation solutions that meet client-specific needs; helps select and implement the best automation tools for each client; and, where appropriate, provides an easily accessible managed service.

For more information, visit www.latentbridge.com | Twitter | LinkedIn
Media enquiries

Enate Jen Shaw, pressoffice@enate.net // +44 (0) 1242 388087

LatentBridge Chandra Ramarathnam, chandra.ramarathnam@latentbridge.com // +44 20 3015 7673