Explore the key Intelligent Automation trends for 2023 that can empower businesses in the face of economic uncertainty and drive success in a dynamically evolving market. From adoption of an autommation ecosytem to democratisation of automation, intelligent automation is seen increasingly as a value driver.
Businesses that survived and succeeded during the pandemic doubled down on their technology investments to build resilience. Many of those firms gained a strong competitive edge over their peers by delivering a better employee and customer experience and increasing profitability.
In the face of economic uncertainty, rising inflation, and supply chain concerns in 2023, they will need to rely even more on digitalization.
We believe the four intelligent automation (IA) trends below will play a major role in helping businesses stay successful in 2023.
1. Adoption of the Automation Ecosystem
Enterprises that take a holistic, ecosystem-based approach to automation will have a stronger business impact with their transformation initiatives. While businesses may enjoy quick wins with a single technology, for a more sustained benefit, they must move away from technology silos and transition into an end-to-end platform. Businesses need to bring together their diverse silos of technology like RPA, AI, IDP, chatbots, and others onto a single, unified platform, allowing for synergies to provide an opportunity for digital differentiation.
2. IA as a value driver during the recession
Most businesses turned to technology for answers during the pandemic and must continue to capitalise on it in the face of recession and economic uncertainty. A major driving force behind these investments will be businesses’ desire to pivot more towards building business resilience in an uncertain economic environment to achieve business goals. [1] While businesses will continue to invest in technology, they will want to see quicker and higher returns on their strategic investments.
3. The rise of composable enterprises
The dynamic nature of customers’ needs will play a key role in motivating enterprises to embrace composability. Enterprises that are composable make strategic and effective use of reusable components to overcome disruptions and respond rapidly to market changes; as a result, they will substantially outdo their competition in implementing new product features. [2] Businesses will have to take advantage of microservices and APIs to make this composable shift and transition from traditional and legacy methods to composable enterprises.
4. Automation to extend beyond the IT function
To scale an automation programme, it is essential to democratise it and provide non-technical and business users the opportunity to automate business processes and repetitive tasks. In 2023, as the pace of digitalization accelerates and automation moves beyond the confines of IT functions, businesses will likely see more than two times faster results from democratising their digital initiatives. [3] By bringing automation into the hands of functional owners, CIOs will drive stronger governance of digital initiatives, allowing more champions within their organisation.
[1] Forrester: Predictions 2023: Fortune Favors the Bold and Focused
[2] Gartner: Top strategic technology trends for 2022
[3] Gartner: The 2021 Gartner Reimagining Technology Work Survey
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